Privacy Policy
Luxury Repair LLC, trading as All Luxury Repair, runs this website. This page sets out what we collect from visitors, what we do with it, and how to reach us about it. Write to privacy@repairalluxury.com or call (254) 272-3058 with any privacy question.
What the form collects
The booking form asks for a name, phone number, city, appliance type and a short description of the fault. Only the phone number is mandatory, because our coordinators arrange appointments by phone. Anything else you leave blank simply does not reach us.
We never ask for card details, bank details or identification documents through this website. Payment happens with the technician at the end of the job.
What your browser sends
Like any website, ours records technical details of each visit: IP address, approximate location derived from it, browser and operating system, the pages opened, and the site or advertisement that referred you. This sits in our hosting and analytics logs.
Why we hold it
- Arranging and confirming your repair appointment.
- Keeping a record of work carried out, which the warranty depends on.
- Understanding which advertising campaigns actually produce service calls.
- Meeting tax, consumer protection and warranty obligations.
Your details are not sold, rented, or passed to other companies for their own marketing.
Who else sees it
A small number of suppliers process data so we can operate: the company hosting this site, the messaging platform that delivers new requests to our dispatch team, our scheduling system, and Google for advertising and analytics. Each acts on our instructions only. We also disclose information where a court or regulator requires it.
Cookies, analytics and advertising
Necessary cookies keep the site working and cannot be turned off. Everything else, including Google Analytics and Google Ads cookies used to measure conversions and show relevant advertisements, stays switched off until you press Accept all in the banner. Choosing Necessary only leaves advertising and analytics storage denied.
To change your mind, clear this site's cookies and the banner will ask again. Personalised Google advertising can also be switched off at Google Ads Settings, and your browser settings let you block cookies entirely.
Phone calls and texts
Ticking the consent box on the form means we may telephone or text the number you gave about that repair request, including by automated dialling system. This consent is not required to buy anything from us, standard message and data rates may apply, and you can withdraw it at any point by replying STOP to a message or saying so on the phone.
Retention
Job records stay with us while the warranty runs and for as long as tax law requires afterwards. Enquiries that never became a booking are removed within twenty-four months.
Your choices
You can ask for a copy of what we hold, ask us to correct it, or ask us to delete it. Email privacy@repairalluxury.com. We confirm identity before acting, which usually means a call to the number on file.
California residents. The California Consumer Privacy Act, as amended by the CPRA, gives you the right to know what we collect, to have it corrected or deleted, and to opt out of any sale or sharing of personal information. We do not sell personal information. Sharing for cross-context behavioural advertising is limited to the advertising cookies described above, which the consent banner controls. Exercising these rights never affects the price or quality of service you receive, and an authorised agent may act for you.
Minors
The site is meant for adults arranging household repairs. We do not knowingly collect details from anyone under sixteen, and will delete such data if we learn of it.
Keeping it safe
Form submissions travel over an encrypted connection and land with our dispatch team only. No transmission method is completely secure, so please keep sensitive documents off the form.
Updates
Revisions appear here with a new date at the top. Significant changes are flagged on the home page as well.